Japanese Language Expert

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business.
- In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure.
- You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance.
- Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
- Ensure delivered solutions are realized in committed time frame and meet client expectation
- Establish a quality management system: tracking of project milestones, quality and KPIs
- Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
- Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.
- Proven experience as a Service Delivery Manager, specifically in managing infrastructure projects within or similar large-scale enterprise environments.
- Train and mentor other team members
- Participate in daily Operations meetings.
- Experience of managing business change
- Hands-on experience on tools such as SCRUM, service snow JIRA, Trello, Microsoft tools is an advantage

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**:

- At least 7+ years of experience in a similar role, preferably in an IT or technical setting.
- Should have knowledge of ITSM processes.
- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
- Fluent in Japanese (JLPT, N2 or above) and English, both written and verbal.
- Experience in working with Japanese clients or in a multicultural team is preferred.
- Ability to work independently and manage multiple tasks and deadlines.Experience with IT service management tools (e.g., ServiceNow, Jira).

**Preferred Professional Experience**:

- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals. Excellent in Japanese skills both translation and interpretation including Japanese Language Proficiency Test (JLPT) level should be N1/N2.
- Experience in working with Japanese clients or in a multicultural team is preferred.
- Ability to work independently and manage multiple tasks and deadlines.Keen on personal and professional development.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, includ