Customer Care Executive

3 days ago

Thane, India Employee Hub LLP Full time

Looking after the in house Retailers Complaints & getting resolved from the relevant department. (Retail Operations)
- Sending Reports & Analyzing.
- Event Organizing. (Marketing)
- Events for retail Partners. (Retail Operations)
- Looking after fit out work of brands. (Operation)
- Coordinating with MEP, Security, Housekeeping & Parking Team.
- Making Snag reports.
- Coordinating with the Project team for Mall renovation work.
- Weekly meetings with the out source team members.
- Customer service - CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
- Retail relations - CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
- Government compliance - Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
- Credit control assistance - CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
- Retail and service provider Communication - Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Retail operations: 3 years (preferred)
- mall management: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**
+91 9509129011

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