Customer Care Executive

4 days ago

Kothrud Pune Maharashtra, India CRUTZ LEELA Full time

**Position Summary**:
The Customer Care Representative will be responsible for providing excellent customer service and support to our clients. This role involves responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

**Key Responsibilities**:

- **Issue Resolution**: Identify and resolve customer issues effectively and efficiently, escalating complex issues to the appropriate department when necessary.
- **Product Knowledge**: Maintain a deep understanding of the company’s products and services to provide accurate information and support to customers.
- **Documentation**: Record and manage customer interactions and transactions in the CRM system, ensuring accurate and detailed documentation of issues and resolutions.
- **Feedback Collection**: Gather and report customer feedback to help improve products, services, and customer care processes.
- **Proactive Engagement**: Reach out to customers proactively to provide information about new products, services, and promotions.
- **Customer Education**: Assist customers in understanding how to use products and services effectively, providing training and support as needed.
- **Team Collaboration**: Work closely with other departments, including sales, technical support, and product development, to ensure seamless customer experiences.
- **Performance Metrics**: Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.

**Qualifications**:

- **Education**: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- **Experience**: 1-2 years of experience in a customer service or customer care role.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Ability to handle difficult customers with professionalism and patience.
- Proficiency in using CRM software and other customer service tools.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.

**Preferred Qualifications**:

- Experience in [specific industry/sector].
- Bilingual abilities are a plus.
- Knowledge of [specific CRM systems, if applicable].

**Benefits**:

- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7620208890

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