Insurance Coordinator

**Job description**

**Insurance Coordinator**

**OBJECTIVES OF THE JOB**
Ensure seamless and hassle-free Insurance transactions leading to Customer Delight and Profitable Business growth

COMMUNICATION With Whom? Objective? Frequency
DAILY WKLY MTHLY
**INTERNAL**:

- SERVICE RECEPTION FUNCTIONAL SUPPORT TO SERVICE ADVISOR
- WORKSHOP VEHICLE SURVEY AND REPAIR
- ACCOUNTS RECONCILIATION OF BOOKS OF ACCOUNTS
- FINANCE & INSURANCE MANAGER INSURANCE RENEWALS & CONVERSIONS, ESCALATIONS
**EXTERNAL**:

- CUSTOMER
- INSURANCE COMPANIES
- MERCEDES-BENZ INDIA

**QUALIFICATIONS: Graduation**
Experience : 4 - 5 Years in Car insurance

**TYPE OF WORK **:Professional experience in Administration. Handling Insurance Co’s and knowledge of regulations & laws related to the insurance industry. Having Automotive background with Dealer’s body shop experience will be an added advantage.
**AREAS OF WORK**:Body & Paint Workshop, Insurance Sector
SPECIFIC KNOWLEDGE: (SKILLS / LANGUAGES ETC.)
Qualities**: Windows, Business Communication Skill, Analytical Abilities, Leadership**
FIELD OF WORK:
**MAIN TASKS DESCRIPTIONS**
**(INCLUDE KEY RESULT AREAS OF THE POSITION)**

1 Understanding the Customer needs and guide them accordingly in case of
accident claim or insurance requirement. Detailed explanation to Customer for
the documents required for Accident claim processing. Checking of Accident
claim form and documents on receipt

2 Timely submission of Accident Claim forms to Insurance companies and
coordinate insurance Survey. Follow up with Insurance Companies for obtaining
necessary accident estimate approval.

3 Communicating the queries raised by Insurance Companies to Customer
pertaining to accident claim and ensure its satisfactory redressal in define time
frame. Follow up with Insurance Companies for written estimate approvals

4 Checking and submitting final repair invoice as per approved estimate to
respective Insurance companies. Follow up with Insurance companies for timely
receipt of DO & Customer Liability. Coordinating with Accounts Dept. for
reconciliation of A/c. Monitoring all outstanding debtors and take requisite
action. Informing the Customer liabilities to Customers. Following up Insurance
Companies for balance payments. Responsible for Insurance Service Level
Agreement.

5 Compare targets and actual performance of Insurance companies for service and parts strategy, including the measures derived from it. Exchange potential
Customer data (renewals) with F & I Managers. Acquire new Insurance
Companies, Customers, Conduct public relations and negotiate prices,
conditions and contractual agreements with Insurance Companies under the
guidance of Mercedes-Benz India

6. Improvement in insurance business / business development.

7. Strong coordination with the insurance business partners (Ideal Insurance, TATA, Reliance, Auto Ninja).

8. “Data Analytics” - Strongly execution of insurance renewal, rollover & lead conversion.

8. Closely monitoring the lost business insurance cases & try to convert.

9. Timely policy collection & data up keeping in the required system.

10. Timely Auto Ninja software updation.

11.Daily complete report has to record on google sheet.

12. Hand to hand work with the insurance partner and help them to close the lead & to develop the business.

Contact Person : Prachi Tiverekar

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)