Supervisor Service Operations

**Job Type**:
**Assistant Manager CSM**

**On Roll
- Full Time**

**Academic Qualification**:

- Engineering graduate in Electrical/Electronics/Mechanical engineering discipline.

**Experience**:

- Minimum 6-7 years of relevant experience with Diploma / BE in large Facility
- Monitoring & Management of utilities in terms of O&M spend, energy consumption and repair & maintenance.
- Managing large engineering services manpower pool, outsourced contractors, and asset vendors
- Should have experience/understanding in integrating various passive equipment of facility with IBMS (Integrated Building Management System)
- Should have experience/understanding in rolling out various projects for the reduction of energy and Opex spending at the facility.
- Knowledge of safety principles and practices deployed in Data Centres

**General Skills**:

- Capable of handling multiple Facilities
- Willing to relocate across India based on business demand.
- Good user-level knowledge of MS Office - Word, Excel, PowerPoint, and Outlook

**Key Attributes**:

- Self Confidence and ability to deal with challenging situations.
- Excellent Communicator
- Strong knowledge of Facility Management in operations & maintenance striving to improve the accuracy and efficiency of all reporting requirements and process compliance.Willing to travel across the country**Job Function, Role & Responsibilities**:

- Maintain and manage all Electro-mechanical equipment such as HVAC high side and low side, UPS, PAC, DG, Air conditioners, Batteries, Security Systems like Fire Alarm system, PA Systems, Access Control, CCTV surveillance Systems & Fire Hydrant System.
- Manage and maintain the pool of operation team, track their activities assign jobs.
- Responsible for key Operations & Sustainability KPIs and SLAs Plan and manage the budgets for operation including costing (cost control, cost management measures)
- Responsible for rolling out various projects for the reduction of energy and Opex spend at the facility.
- Responsible for closure of various passive equipment availability, Energy Efficiency, Energy deviation issues within defined SLA.
- Liaison with Facility infra head (Customer) for various sign offs in regard to passive infra equipment’s SLA/uptime and energy saving sign off. He should be able to get sign off on various documents generated to customer.
- Evaluate and monitor performance of critical parameters of all men and machinery with customer and vendors
- Liaison with local authorities (SEB, PCB. Inspectorate to factory. etc.,) for various documentation compliance.
- Responsible for Vendor Management, which would include vendor evaluation, conduct of timely vendor review meetings, and ensure timely payments for vendor’s
- Review the maintenance/service practices of Electro-mechanical equipment team to deliver quality work practices in line with the manufacturer recommendations
- Responsible for data collection and monitoring of timely records and reports submissions.
- Carry out Technical Audits for all installations at periodical intervals
- Responsible for planning a critical spares list for all installations as per manufacturer’s recommendations and maintain inventory.
- Responsible for development of all maintenance related schedules and shutdowns in line with the criticality
- Tracking logbooks, checklists and PPM schedules for a better management of engineering systems.
- Work towards the ‘ZERO’ down time and set up the practices to ensure the delivery of seamless service to Clients.
- Development and implementation of detailed operational procedures required to run data center operations in the mission critical environment.
- Responsible for weekly & monthly reports covering the spare parts consumption, Incident reports, Improvements with customer and vendors
- Achieve Key Performance Indicators and Service Level Agreements targets.
- Adhere to EHS policy & processes
- Adopt latest technology in Improving Equipment Life Cycle and reducing the maintenance & operational costs

**People Management & Team Formation**
- People selection, carrier development
- Rewarding & mentoring in house and contractor people base
- Independent in taking decisions for non performance for corrective action