Embedded SOC Operator

1 day ago

Gurgaon, India Control Risks Full time

The ASOC Operator is responsible for using best practices to identify, analyze and support all incidents that are either impactful or potentially impactful to business, resources, the company brand and or its employees. This position is responsible for communicating information surrounding those incidents to leadership or personnel as appropriate. The ASOC Operator will monitor cameras and alarms, and dispatch associated security officers via telephone and radio, operate access control technology, and provide general assistance to both employees and visitors. The ASOC Operator supports regional and global headquarters and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
- The ASOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to both employees and visitors.
- The ASOC Operator will dispatch security officers, Emergency Response Teams, facilities, police, fire and Emergency Medical Services personnel as required.
- The ASOC Operator maintains various records of communications and events.
- The ASOC Operator communicates and disseminates information using all technology at their disposal.
- The ASOC Operator takes an active role in ASOC related projects.
- The ASOC Operator will act as a liaison between all employees and Physical Security.
- The ASOC Operator will escalate complaints and incidents in a timely manner and unusual or suspicious activity information to the Shift Supervisor and Ops Lead if applicable.
- The ASOC Operator accurately maintains control of all equipment in the ASOC.
- The ASOC Operator completes 'Task Work Orders" for all facility and security needs reported to security.
- The ASOC Operator informs the Shift Supervisor of any missing, damaged, or inoperative equipment
- The ASOC Operator informs the ASOC Shift Supervisor of any deficiencies in communications, alarm, CCTV, or other systems and files appropriate corrective work orders
- The ASOC Operator proactively monitors all surveillance cameras and CCTV remote viewer programs.

**Requirements**:

- Advanced computer skills and proficiency.
- Above average computer hardware and software knowledge.
- Excellent verbal and written communication skills.
- Strong critical thinking, analytical and problem-solving skills.
- Self-motivated and able to work under little to no direct supervision.
- Able to work in a team environment.
- Able to multitask and manage detail-oriented tasks.
- Able to discern patterns and trends in a logical fashion.
- Able to remain calm and professional when under stress.
- Able to make sound decisions in a timely manner during crisis situations.
- Able to manage and protect highly confidential and proprietary information.

**Benefits**
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

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