Tele Caller

**Company Name :Matha Furniture**

**Job Title**: Telecaller
**Location**: Thoothukudi, Pudhukottai
**Employment Type**: Full-time/Part-time

**Contact**: 73393 88455

**Salary**: Negotiable

**Overview**:
We are seeking a dynamic and results-driven **Telecaller** to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering inbound calls, and handling customer inquiries. You will play a key role in promoting and selling our products or services, as well as providing support and building strong customer relationships.

**Key Responsibilities**:

- **Outbound Calling**: Make calls to potential customers, inform them about our products/services, and generate interest.
- **Customer Interaction**: Handle inbound and outbound calls, answering queries and providing information.
- **Sales & Lead Generation**: Promote and sell products or services, qualify leads, and convert prospects into customers.
- **Data Management**: Maintain accurate records of customer interactions, including updating databases with call outcomes, customer details, and feedback.
- **Follow-ups**: Follow up with potential customers and leads, ensuring they are provided with the necessary information and assistance.
- **Customer Support**: Provide basic customer support, assisting with inquiries or issues related to products/services.
- **Script Adherence**: Follow company scripts and guidelines while communicating with customers to ensure consistency and professionalism.
- **Reporting**: Provide daily or weekly reports to supervisors regarding call metrics, sales targets, and feedback.
- **Meet Targets**: Achieve monthly or weekly sales targets, call quotas, and other performance metrics set by the organization.
- **Team Collaboration**: Collaborate with the sales and customer service teams to ensure customer satisfaction and smooth service delivery.

**Skills & Qualifications**:

- **Education**: High school diploma or equivalent; additional certifications in communication or sales are a plus.
- **Communication Skills**: Excellent verbal communication skills, with a clear and friendly tone.
- **Customer-Oriented**: Strong ability to build rapport with customers and handle inquiries effectively.
- **Sales Skills**: Ability to engage prospects, explain products/services, and close deals.
- **Multitasking**: Ability to manage multiple calls and tasks efficiently in a fast-paced environment.
- **Technical Proficiency**: Basic knowledge of computer systems, CRM software, and phone systems.
- **Languages**: Proficiency in [required languages, e.g., English, Hindi] depending on the region.
- **Experience**: Previous experience in telecalling, telemarketing, or customer service is preferred but not required.

**Personal Attributes**:

- **Persuasive and Confident**: Ability to convince potential clients or customers about the value of the product/service.
- **Active Listening**: Good listening skills to understand customer needs and concerns.
- **Problem-Solving**: Ability to think quickly and resolve customer queries or objections.
- **Team Player**: Willingness to work closely with team members and share best practices

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

Pay: ₹8,909.21 - ₹21,533.80 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person