Enterprise Architecture Advisor-itsm

6 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 332380

We are currently seeking a Enterprise Architecture Advisor-ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Technical Experience**:

- Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack
- Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
- ITIL foundation certifications
- Project Management tools - JIRA, Azure DevOps
- Experience of working on ITSM - ServiceNow, Remedy
- Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

**Roles & Responsibilities**:

- Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
- Experience in implementing and driving automation initiatives
- Create intake processes to gather requirements from stake holders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analytical skills to slice and dice the data per use case needs
- Create success stories for the customer/ leadership
- Responsible for customer/stakeholder relationship management
- Provide cross functional support
- Act as a liaison between vendor and client

**Key Expertise**:

- Exhibits passion and alignment with our vision, values & operating principles
- Strong Communication & Presentation skills
- Vendor Management
- Stakeholder management
- Demonstrates the ability to multi-task
- Exceptional listening abilities and detail oriented
- Ability to work in heterogeneous environment
- Demonstrates ability to succeed with the team

**Educational Qualification**:

- Degree from a reputed educational institution
- 15 years of education is must

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