Executive - Customer Relations - Male / 1 Yr Exp

5 days ago


Vyttila Kochi Kerala, India Xpress Labels Private Limited Full time

A customer relations executive (CRE) is responsible for managing and improving customer and sales relationships of an organisation. They are often the first point of contact for customers and work to ensure customer satisfaction and a positive image for the company.
- **Responding to customer inquiries -**CREs respond to customer concerns, questions, and feedback. They may provide information about products or services, solve problems, and provide solutions to issues.
- **Building relationships -**CREs build and maintain positive relationships with customers. They may work to understand and address customer needs and expectations.
- **Analyzing customer data -**CREs may analyze customer data to identify patterns and insights. They can use this information to improve customer relationship management strategies.
- **Collaborating with other departments -**CREs may work with other departments, such as marketing, sales, logistics, and product development, to improve the customer experience.
- **Maintaining records -**CREs may maintain records of customer interactions, transactions, comments, and complaints.

**Skills**:

- Excellent written and oral communication skills
- Problem solving & People management skills
- Strong self-motivation & Great interpersonal skills

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application Deadline: 10/01/2025
Expected Start Date: 13/01/2025



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