IT Services Officer

**Starting Date**:ASAP

**Contract type**: Full-time and open-ended

**Salary**: if hired in New Delhi, India - 14,08,300 INR/annum, commensurate with relevant experience and skills

**Location**: New Delhi, India

**Application closing date**:24**.**11.2024

**About the Job**

Are you passionate about using technology to make a positive impact on the world? As an IT Services Officer, you will play a vital role in empowering our workforce with effective and secure solutions. You will use your skills to support users and manage systems, creating innovation and improving productivity for our diverse teams.

Reporting to the IT & Security Coordinator, you will be part of the wider IT & Data Function. Together we aim to ensure Better Cotton staff are empowered to succeed in their roles supporting global cotton communities through optimised and secure systems.

This challenging role offers excellent opportunities for personal and professional development, together with a competitive benefits package.

**Areas that play to your strengths**

We are seeking a motivated **IT Services Officer** to join our **Team**. In this role, you will be responsible for;

**System Administration**:Manage user accounts, access permissions, and system configurations on our Microsoft 365 tenant. Your attention to detail will ensure smooth operations and data integrity.

**User-Centric Support**: Assist our globally dispersed workforce by providing expert guidance on tool adoption, troubleshooting, and configurations. You will empower colleagues to harness technology effectively.

**Process Optimization**:Collaborate with cross-functional teams to help develop, document, and refine key IT processes. Your insights will streamline workflows and create organizational efficiencies.

**Project Delivery**:Contribute to IT projects, automating processes and enhancing productivity. Your impact will be felt across the organisation.

**Reliable IT Support**: Lead the charge in delivering fast, reliable IT services to our internal staff. Your responsiveness keeps our operations running smoothly.

**System Insights**:Provide recommendations for continuous improvement of our M365 architecture and policies.

**Local Equipment Management**:Work closely with the local procurement team and global IT to ensure the equipment we use is purchased and set up in compliance with our policies

**We are looking for someone who has**

the following skills, knowledge, and experience:
**Essential**
- University degree, or equivalent higher education qualification, in a relevant field
- At least 3 years’ relevant working experience
- Advanced computer skills and IT literacy, including the Microsoft 365 suite (M365 Admin, Power Platforms, etc)
- Experience in providing IT troubleshooting support, especially for users physically based elsewhere
- Demonstrable analytical and problem-solving skills
- Proven ability to collaborate effectively across different teams and cultures, strong relationship-building skills and service-oriented attitude
- Fluency in English, both written and spoken, with attentive listening abilities and the ability to communicate clearly and concisely
- Self-starter able to work autonomously and adapt to changing priorities

**Desirable**
- Experience with identifying and managing information risk, including implementation of risk controls
- Interest in contributing to a more sustainable world
- Experience working with Microsoft Intune and Microsoft Autopilot
- Experience working with Entra ID (Azure AD)
- Experience working with PowerShell commands and scripts

**What we offer**
- Competitive salary
- Hybrid working - Up to 1 week in every quarter or 3 months in the office (depending on the role and location)
- The opportunity to work from anywhere in the world for up to one month per year
- Flexible working, with core hours from 10 am to 4 pm local time
- Continuous learning and development
- Pension scheme
- 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas
- Enhanced parental benefits
- A warm, positive working environment where everyone is valued
- The opportunity to make your mark and make a difference.

**Working arrangements**

The position is full-time (40 hours per week) and will be based in India Office. Better Cotton offers flexible working, with core hours being 10 am - 4 pm follows a hybrid work setup, in line with our flexible working policy (dependant on location). This role is required to work from office at least 1 day per week.

Travel may be required from time to time.

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before **24.11.2024** via the link.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

**Our hiring process**

**Initial Screening**:
**Interv