Back Office Support

1 day ago

Gurgaon, India SaffronBizz Solutions LLP Full time

Greetings We have an excellent opportunity for Back office support Location : Gurugram Experience : 4+ years Role: Should have experience in Spare parts management. Experience in creating Proforma Invoice & Purchase Orders. Should be courteous & Presentable Should have Patience & should have the inclination to learn new systems/Softwares etc. Should be proactive, Systematic in approach & experience to handle customers. Experienced in Customer support & Digital platform; Effective Communication skills. Thorough knowledge of Microsoft Office; Inclination towards learning about products Inventory control & spare parts stocks. Job Summary Back Office Support The role holder is responsible to manage and coordinate for day to day operations of the service network and handle the spare parts management inventory control; escalated customer queries from service partners; sales & marketing team. Detailed Responsibilities a. Gather feedback from authorized service centres (ASC) and customers. b. Inwarranty & Out Of warranty Spare parts download & dispatch. c. Check the issues of Customers queries on Yamaha website; Sales Force, Feedback forms from Customers & Coordinate regularly with YASC and keep a track on followup. d. Check the free of charge (FOC) parts claim and issue FOC parts to ASCs on daily basis. e. Ensure the average turnaround times for query resolution are adhered to, and work towards minimizing the same and hence lead to increasing the service effectiveness. f. Prepare & cordinate with service center for their spare parts requirements. Make a report & then raise requisition to spare parts centers. g. Prepare & maintain order sheets for spare parts as per the request from ASCs. h. Receive the monthly spare parts order sheet from ASCs and accordingly plan orders to ensure the same are received within the estimated timeline. i. Identify the fast moving items and plan inventories for it. j. Visit warehouse if need be for stock count and maintenance of the spare parts. k. Responsible to check & followup for payments from ASCs for out of warranty spare part sales. l. Monitor and clear the monthly warranty claim of ASCs. 2. Coordination with Internal and External customers: a. Should be experienced in writing mails with proper descriptions. b. Develop effective communication within team and other departments in order to maintain harmonious relationship. c. Responsible to solve the customer queries and problems within the defined timelines. **Salary**: ₹50,000.00 - ₹60,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) **Language**: - Hindi (preferred) - English (preferred) **Speak with the employer** +91 7517350971

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