Officer - Customer Service/ Ramp/ Security

**Position**:

- Officer - Customer Service/ Ramp/ Security

**Job Location **- Dehradun

**Mandatory Documents required for joining.**

1. CV

2. PAN Card

3. Adhaar Card ( with Address)

4. Passport ( with Address)

5. Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

**Eligibility Criteria**:
3. **Desired Skills**:Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4. Airport Operations Experience Preferred.

5. No Visible Tattoo marks/ body art

6. **Age**:18 to 27 Years

**Requirement**:
**A. Mandatory Requirements**:
a) **For Customer Service **- Good Communication, Pleasing Personality

b) **For Security **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c) **For Ramp **- Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

**B. Preferable Requirement**:
a) **For Customer Service **- Well versed in Customer Dealing

b) **For Security **- BASIC AVSEC, Screener, NCC Background

c) **For Ramp **- Load & Trim License, 12th Science Background

**Job Description -**

**Security -**

**Screeners & Basic Avsec certification preferred
**Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.

**Mission:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment

**Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.

**Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property

**Customer Service -**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
**Ramp -**

**L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

**Please Note**: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned th