Telecaller

2 days ago

Noida Uttar Pradesh, India LUMOSIQUE CONSUMER PRIVATE LIMITED Full time

A telecaller is responsible for making outbound calls to promote products or services, handling inbound calls to assist customers, and addressing inquiries or issues. They generate leads, meet sales targets, and maintain accurate customer records. Telecallers follow scripts to ensure consistent communication and quality service while resolving customer complaints or escalating them as needed. Their role focuses on customer interaction, sales, and support.

**Job Title : Telecaller

**Job Summary**:
A telecaller promotes products and services over the phone. They handle customer inquiries, provide support, and resolve issues. Their role involves meeting sales targets and maintaining records. Effective communication and customer satisfaction are key responsibilities.

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**Responsibilities**:

- **Making Outbound Calls**: Contacting potential or existing customers to promote products or services.
- **Handling Inbound Calls**: Addressing customer inquiries and providing necessary assistance.
- **Lead Generation and Sales**: Converting leads into customers and meeting sales targets.
- **Customer Support**: Resolving issues and ensuring customer satisfaction.
- **Maintaining Records**: Updating customer information and documenting call outcomes.

**Requirements**:

- **Good Communication Skills**: Ability to speak clearly and effectively with customers.
- **Customer Service Orientation**: A friendly and helpful attitude to address customer needs.
- **Sales Skills**: Ability to persuade and convert leads into customers.
- **Basic Computer Knowledge**: Proficiency in using CRM software and managing records.
- **Patience and Problem-Solving**: Ability to handle customer concerns calmly and resolve issues efficiently.

**Benefits**:

- Competitive salary
- Professional development opportunities

Pay: 10k -15k P.A

Schedule: Day shift

Experience: 2-3 years

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- Telecalling: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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