IT Support Officer

4 days ago

Chennai Tamil Nadu, India The Southern Pressure Castings Full time

**Job Title: IT Support Executive**

**Location**: chennai
**Department**: IT
**Reports To**: IT Head
**Employment Type**: Full-time

**Job Summary**
- **Key Responsibilities**_

**IT Support**
- **Provide first-level support for hardware, software, and network-related issues on the factory floor and office.**:

- Coordinate with external IT vendors for system upgrades and troubleshooting.
- Maintain and support ERP systems at the time of technical issues (e.g.,Tally, etc.) which are used in supply chain and finance.
- IT related purchasing works to be done.
- Maintain and support biometrics and other devices in the company.
- maintain and support system issues related to manufacturing [Eg: foundry systems and other systems]
- organise daily meetings and maintain MOM with action plan target date.
- Assist in data backup, cybersecurity protocols, and basic system administration.
- Train staff on proper use of business-critical systems and tools.
- Monitor and report IT system performance, issues, and resolutions.

**Qualifications and Skills**
- Bachelor’s degree in Information Technology, Engineering, or related field.
- 2-5 years of experience in a similar function role in manufacturing (preferably aluminium or metals).
- Strong knowledge of ERP systems, inventory management, and workflows.
- Hands-on experience with IT hardware/software troubleshooting and user support.
- Analytical mindset with excellent problem-solving and communication skills.
- Ability to multitask and manage priorities under pressure.

**Preferred Skills**
- Experience with aluminium or manufacturing industries.
- Knowledge of Microsoft Dynamics, SAP, or custom ERP systems.
- Basic understanding of cybersecurity and data privacy protocols.
- Familiarity with automation tools or IoT in manufacturing environments.

**Benefits**
- Opportunity to work in a dynamic manufacturing environment.
- Cross-functional role with exposure to other departments as well as IT domains.
- Career growth and professional development support.
- Competitive compensation and benefits.
- Meals/Food provided
- ESI/PF provided

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

**Experience**:

- IT support: 2 years (required)

Work Location: In person

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