Front Office Receptionist

16 hours ago

Chennai Tamil Nadu, India Katti-Ma Exports Pvt Ltd Full time

**Job Title**: Front Office Receptionist

**Location**: Keys Select Managed By Lemon Tree, Thiruvanmiyur Chennai

**Job Summary**: As the first point of contact for our guests, the Front Office Receptionist is responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm and welcoming environment. You will play a crucial role in enhancing the guest experience and maintaining the hotel’s reputation for excellence.

**Key Responsibilities**:

- **Guest Check-In/Check-Out**: Efficiently manage the check-in and check-out process, ensuring all guest information is accurately recorded.
- **Customer Service**: Provide outstanding service to guests, addressing inquiries, resolving complaints, and fulfilling special requests promptly.
- **Communication**: Maintain clear communication with other departments (housekeeping, maintenance, etc.) to ensure guest needs are met.
- **Reservation Management**: Handle room reservations, cancellations, and modifications, while maximizing occupancy and revenue.
- **Payment Processing**: Process payments, manage cash and credit transactions, and ensure accurate billing.
- **Information Provider**: Assist guests with information regarding hotel amenities, local attractions, and services.
- **Compliance**: Adhere to hotel policies and procedures, including health and safety regulations.

**Qualifications**:

- High school diploma or equivalent; additional hospitality training is a plus.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Proficient in Microsoft Office and hotel management software (e.g., Opera, PMS systems).
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.

**Physical Requirements**:

- Ability to stand for extended periods.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 30/09/2024
Expected Start Date: 30/09/2024

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