Trainee (It)

Trainee (IT)
- Diagnosing and resolving hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.
- Troubleshooting network connectivity issues for end-users, including both wired and wireless connections.
- Conducting basic system administration tasks, such as user account management and file and folder permissions.
- Participating in ongoing training and development activities to build technical knowledge and skills.
- Following standard operating procedures for IT service delivery, including incident management, problem management, and change management.
- Communicating effectively with end-users to understand their needs and provide appropriate solutions.
- Documenting technical procedures and creating knowledge base articles to improve the efficiency of the IT support team.

**Qualifications**:
Experience - 1 -3 years of experience

AL4vzVYshP