Oracle Apps Dba- Ebs

14 hours ago

India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
- Flexible on work timings
- Expert knowledge of Oracle Database, Oracle RAC & Oracle ASM on 11g and 12c.
- Good Understanding of Oracle E-Business Suite Architecture, physical data structures and their usage
- Experience in EBS R12.1.x/12.2.x and 11i technical configurations, patching, and upgrade, and possesses Apps DBA skills
- Expert in performance tuning.
- Working experience in Oracle Forms, Oracle Reports, XML Publisher reports, Oracle Workflow, Discoverer, WebADI and Weblogic server
- Knowledge in ODI, OBIEE, experience in analytics is a plus
- Sharp technical troubleshooting skills
- Ability to manage escalated technical situations & develop action plans
- Ability to spot proactive services that benefit of customer
- Experience with Exadata and Enterprise Manager 11g/12c/13c is a plus
- Self-motivated, able to work independently and under pressure

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