International Voice

6 days ago

Chennai Tamil Nadu, India Tata Consultancy Services Full time

Assist customers via the inbound/outbound callsreceived
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and externalcustomer service.
- Possess effective problem solving skills to ensure timely problem recognitionand resolution.
- Adhere to internal policies to ensure compliance with legal parameters aswell as company policies and procedures.
- Recording and updating customer information via the organization's internalsystems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcomefor both the company and the customer

Qualifications :BACHELOR OF COMMERCE

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