Officer

**Officer - Employee Engagement - Secunderabad**:
South 1719-Secunderabad, Hyderabad, Telangana, India
- Department
- SOUTH EMPLOYEE ENGAGEMENT
- Job posted on
- Dec 18, 2024
- Employment type
- PermanentJOB TITLE

Officer-Employee Engagement

GRADE

DM-II

DEPARTMENT

Human Resources

LOCATION

Region

SUB-DEPARTMENT

Employee Engagement

TYPE OF POSITION

Full-time

REPORTS TO

Manager-EE

REPORTING INTO

NA
- **ROLE PURPOSE & OBJECTIVE**Person will work as Employee relations SPOC & would partner with of the respective State / Cluster.- Make sure that employees feel committed to their organization’s goals and values and motivated to contribute to organizational success.
- **SIZE OF THE ROLE**

FINANCIAL SIZE

NON-FINANCIAL SIZENANA
- **KEY DUTIES & RESPONSIBILITIES OF THE ROLE**

**Business/ Financials**Lead Engagement & Liaison with Business to understand their manpower requirement, priorities resourcing accordingly.- Responsible to provide trained manpower to Business and is productive within 3 weeks of joining to the respective location.- One to one interaction with individual staff for their queries /Managing Low Performers (PIP).- Responsible for executing engagement interventions to enhance Trust Index- To co-ordinate and evaluate the effectiveness of the workforce engagement strategy.- To establish benchmarks and targets against which future improvements can be made.- Hiring: - CRO, FIO & other supporting vertical as well with in TAT.

**Customer (Both Internal & External)**- Educate Branch staff about all policies & processes adhered & amended by Ujjivan from time to time- Act as a catalyst between branch employees & HR to make Ujjivan best place to work.- Conflict management -Address issues in the field in full co-ordination with the line managers - Establishing Rapport with the branch Staff & provide early feedback on any issues of dissatisfaction especially in the area of local supervision & management.- Career Advancement Plan - Motivating employees on the opportunities across the region, handholding and ensuring the implementation of orientation plans at the branches, post training.- Managing End to end employee life cycle and give handholding to employees.- State / Cluster Level owner of execution of the employee engagement activities and measure the outcomes (activities includes regional festival, employee anniversary gifts, family connect plan, sports tournament & Organizing Health & Medical checkup Camps for employees)- Make Suring full & final settlement is on time (Branch clearance, Supervisor clearance, SHR clearance, IT assets).- Ensuring confirmation as per process and helping concern supervisor to follow the process.- Sharing payroll input to concern person within 100% efficiencies.- Following up with supervisor to completion probation appraisal is on time.- Handling as a regional/cluster spoke for sharing confirmation data with corporate team or business spoke (Daily resignation tracker, head count signs off etc.)

**Internal Process**Regular Coordination with RLT on Issues & for resolutions- Min 1/3 branch visits in a month. All branches to be visited in one quarter. Acting as an independent advisor for employees in tough situations- Maintain a track of one to one interaction with branch staff& solution & counsel their issues- Regional priorities and executing variance stage of branches/branch employee. (e.g.: EPFO data correction, KYC updation, various MIS etc.- Helping people understand the value of their individual contributions.- Improving communications.- Recognizing good work.

**Innovation & Learning**Ensure that all members of the Branch staff are up to date on all relevant circulars and Benefits offered to them- Assisting adherence to training/ mandatory training programs for branch staffs/completion Mandatory course on Swayam.- Ensure adherence to training man-days/ mandatory training programs for branch staff.- Coordinate with Distribution / Concern teams on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work.- Make sure the coordination between staff of different teams, to build a collaborative spirit and shared sense of purposeMINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational
- QualificationsUG or PG

Experience(Years and Core Experience Type)2 to 4 Years

CertificationsIf required

Functional SkillsEmployee Sensitive Approach- Decision making aptitude- Analytical skills- Sound on Compliances- Process Driven- Team player

Behavioral SkillsStakeholder Management- Excellent Listening skills- Customer Oriented

CompetenciesIndividual Contributor- Training Skills- Grievance handling Skills- Self-Driven & Result Oriented
- **KEY INTERACTIONS**

INTERNAL

EXTERNALRegional HR Team / Branch Staff- Business Team (DM/RSM/MSE team/Housing/PL/VL/Collection/CRM/AM) and all the Supervisors.- Control Functions (Credit, Audit & Vigilance, Credit housing, Operation, IT, Legal & risk etc. )-
- Compliance Departm