Customer Care Executive

3 days ago

Ahmedabad, India Damson Technologies Pvt. Ltd. Full time

**Responsibilities**:
1. Handle many inbound and outbound calls to customers and clients.

2. Identify the needs of customers, resolve issues, and provide solutions.

3. Upsell other products wherever possible.

4. Ensure you follow the customer service script provided by the company for uniformity.

5. Also, be well-read on company policies and the website for FAQs or policy related answers.

6. Maintain good customer relations.

7. Meet personal targets and work towards meeting team targets.

8. Maintain records of the conversations with the customer and analyse the data.

9. Write and submit timely reports on performance, targets, and customer queries.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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