Saas Customer Support

6 days ago

Coimbatore Tamil Nadu, India Covai Sprouts Talent Scout Full time

As a Customer Support - Voice & Chat, you will be the frontline representative for our customers, providing timely, empathetic, and effective support. You will handle customer inquiries, troubleshoot issues, and ensure a positive experience with our SaaS products. Your role is crucial in building customer loyalty and satisfaction.

**Key Responsibilities**:

- Provide accurate information about SaaS products, features, and services.
- Troubleshoot and resolve customer issues or escalate to the relevant internal teams when needed.
- Document customer interactions and maintain detailed records in the CRM system.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied.
- Collaborate with Product, Sales, and Technical teams to relay customer feedback and improve service quality.
- Assist with onboarding new customers by guiding them through initial setup and usage.
- Maintain a customer-first attitude, ensuring every interaction reflects commitment to excellence.
- Participate in training sessions to stay updated on product features and industry best practices.

**Requirements**:

- 1-2 years of experience in customer service or customer care roles, preferably in a SaaS or technology environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and patience in handling customer concerns.
- Ability to multitask and manage time effectively in a fast-paced setting.
- Familiarity with CRM tools and customer support software is a plus.
- Basic technical aptitude and willingness to learn new software products.
- Positive attitude, empathy, and a passion for helping customers.

**What We Offer**:

- A dynamic work environment with a supportive and collaborative team.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
- The chance to contribute to a growing SaaS company with a global customer base.

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Do you have experience in handling US & UK Customers ?
- Are you ready to work in US shift ? 6 PM to 4 AM
- Current salary per month ?
- Expected salary per month ?
- On scale of 10 how will rate your communication in english ?
- Can you join within a week ?
- Notice period ?

**Experience**:

- Customer support: 1 year (preferred)
- International voice process: 1 year (preferred)

Work Location: In person

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