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Receptionist

3 weeks ago

Nagpur Maharashtra, India Perficient Facility Management Full time

**Job Title: Hospital Receptionist**

Experience: 6 months to 2 years

Company: Perficient Facility Management

Job Location: Nagpur

**Job Summary**:
The Hospital Receptionist With 6 months to 2 years of relevant experience, the Receptionist ensures smooth front desk operations and contributes to a positive and welcoming environment within the healthcare facility.

**Responsibilities**:
**1) Front Desk Operations**:
Greet and assist patients, visitors, and medical staff.

Manage incoming calls, direct inquiries to the appropriate department, and provide accurate information.

**2) Appointment Scheduling**:
Coordinate patient appointments, ensuring accuracy in scheduling and adherence to clinic or hospital protocols.

Confirm appointments and follow up on cancellations or rescheduling as needed.

**3) Patient Registration**:
Collect and verify patient information during check-in, ensuring completeness and accuracy of registration details.

Assist with insurance verification and eligibility checks.

**4) Information Management**:
Maintain up-to-date knowledge of hospital services, departments, and healthcare providers.

Provide information to patients regarding services, policies, and procedures.

**5) Clerical Support**:
Perform general duties, such as filing, photocopying, and data entry.

Assist with the preparation of patient forms and documents.

**6) Customer Service**:
Address patient inquiries and concerns with empathy and professionalism.

Manage difficult situations with tact, seeking assistance from supervisors when necessary.

**7) Collaboration with Medical Staff**:
Liaise with medical and administrative staff to coordinate patient care and resolve issues.

Communicate effectively with other departments to facilitate smooth operations.

**8) Compliance**:
Ensure adherence to privacy standards in handling patient information.

Follow hospital policies and procedures related to patient interactions.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in healthcare administration will be an added advantage.
- 6 months to 2 years of experience as a receptionist in a hospital of 15 beded capacity and above.

Excellent communication and interpersonal skills.

Proficiency in maintaining patient records and basic office software.

**Working Conditions**:

- Work environment involves frequent interaction with patients, medical staff, and other healthcare professionals.
- Adherence to confidentiality and privacy standards is essential.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Microsoft Office: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 7498789310