Service Representative

**Job Title: Karmika Mitra / Service Representative**

**Role Summary**:
**Key Responsibilities**:
**1. Worker Support & Application Assistance**
- Guide users on document requirements, photograph uploads, and mobile verification.
- Help fill out details such as work history, employment category, and family/dependent information.

**2. Scheme Awareness and Navigation**
- Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
- Navigate different government platforms and interpret Kannada/English content to users with low literacy.

**3. Document Verification and Upload**
- Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
- Ensure proper categorization and file-naming conventions for document uploads.

**4. Follow-up and Status Tracking**
- Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

**5. Record Maintenance & Reporting**
- Generate and submit periodic reports as directed by KSK administrators.

**Required Qualifications**:

- **Educational Qualification**:Degree preferred.

**Language Proficiency Requirement**:

- **Essential: Basic proficiency in English.**:

- **Good to Have: Knowledge of Hindi, Tamil, and Telugu.**

**Technical Skills**:

- Familiarity with using smartphones, computers, scanners, and printers.
- Ability to navigate government portals and fill digital forms.

**Desirable Attributes**:

- Empathy and patience in dealing with low-literacy or elderly workers.
- Strong communication and interpersonal skills.
- Experience in community outreach, helpdesks, or social service roles.
- Commitment to transparency and ethical service delivery.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)
- Kannada (preferred)

Work Location: In person