Services & Support Associate I

2 weeks ago

Noida, India UKG (Ultimate Kronos Group) Full time

**Description & Qualifications**:
Description

As a Services Specialist I, you will be a part of a fluid and flexible team that rotates to assist multiple departments in the growing field of software and Human Capital Management.
Here at UKG, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.
- Be a part of a team that is flexible throughout the organization working various projects.
- Enter and maintain customer call problem/description detail into Customer Relationship Management System
- Be empowered to resolve issues by making quality decisions as a Subject Matter Expert
- Develop strong relationships with customers and internal partners

**Qualifications**:

- Shift Time
- 6:00 PM-3:00 AM
- Min of 2-3 years professional experience utilizing strong customer service skills
- Strong relationship building skills and account management experience.
- Excellent communication skill.
- Intermediate knowledge of MS Office and ability to learn complex software
- Strong team player, positive attitude, and passion for providing World Class Customer Service
- Exp in US Payroll
- Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
- Must have a flexible mindset (This is not a traditional working environment)
- Be detail-oriented
- Experience supporting end users within a hosted, Software as a Service offering
- Knowledge of Human Resources, Payroll, Taxation & Benefits
- Experience in Banking, Logistics, Hospitality, or other customer focused industry

Company Overview

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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