Enterprise Architect

1 week ago

Bengaluru, India Automation Anywhere Full time

**Responsibilities**
- As required, the Enterprise architect will provide onsite or remote onboarding services for large customers and/or particularly complex Automation Anywhere environments.
- Ensure that customers are able to scale their Automation Anywhere deployments seamlessly and rapidly with mínimal issues.
- Work on key complex critical issues on-site at the customer location along with customer personnel and remote Automation Anywhere Support engineers to reproduce issues and gather data as needed.
- Coordinate or assist onsite/remote technical resources to work toward the resolution of issues with major upgrades or implementations
- Produce high-quality, well-structured environment assessment documents as necessary, including software and hardware release planning, upgrade planning, and bug risk analysis.
- Monitor customers' systems to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems.

**Technical Skills**
- BS/MS in Computer Science or a relevant field
- Excellent communication (both written and verbal), organization, time management, and leadership skills
- Strong English verbal, written, and presentation fluency is required.
- Strong experience evaluating, specifying, and troubleshooting large enterprise Windows Client/Server architectures including network components (firewalls, switches), load balancers, different databases, and virtual environments. Should include a strong emphasis on deployment planning, troubleshooting, upgrading, integration, and maintenance of client/server operations. Also, should include the ability to take a creative approach to problem-solving, including troubleshooting and workaround identification.
- Comfortable interacting with all levels of management
- Ability to work well with a variety of customer roles and management levels (e.g. IT engineers, developers, IT managers, Business owners, etc), engaging with them at the appropriate technical level.
- Experience in management of large enterprise customers including technical projects requiring coordination of various resources for successful outcomes.
- A high degree of technical acumen that enables the understanding and tracking of highly technical topics and scenarios.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to effectively work with tight schedules and fast-paced environment to minimize problem impact on the customer
- Experience dealing with technical end-users in support roles
- Good knowledge of Java and.Net
- 8+ years’ experience in a technical customer-facing role such as a Solution Architect, Sales Engineer, or Professional Services
- Extensive enterprise Microsoft Server and Windows environment design, specification, sizing, and troubleshooting experience (MCSE a plus)
- Demonstrated analysis and problem-solving expertise for Automation Anywhere solutions
- Knowledge of Active Directory, Load Balancers, and standard databases preferred
- Citrix XenApp and XenDesktop experience (CCEA a plus)
- VMware View experience (VCP a plus)
- Cisco Networking Experience (CCNA a plus)
- Automation Anywhere Certified RPA Developer
- Duties will require extensive travel, at times 30-50%, both domestically as well as elsewhere in the Indian region.

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