Tele Caller Executive

4 days ago

Gurugram Haryana, India Britannica Overseas Education Full time

Position: Telecaller (For Multiple Product Like Overseas education, Artificial limbs, Medical Tourism)

**KEY & RESPONSIBILITIES**
- **Outbound Calling**:

- Initiate calls to prospective students and clients interested in overseas education and medical products.
- Follow up on leads generated through various channels.
- **Product Knowledge**:

- Maintain an in-depth understanding of overseas education programs and medical products offered.
- Stay updated on market trends, competitor offerings, and changes in regulations.
- **Client Consultation**:

- Provide information about educational institutions, courses, admission processes, and medical services.
- Understand client needs and recommend suitable options based on their requirements.
- **Database Management**:

- Maintain and update the customer database with accurate information and call notes.
- Track and report on lead status and conversions.
- **Sales Support**:

- Achieve individual and team sales targets.
- **Customer Service**:

- Address inquiries, concerns, and complaints promptly and professionally.
- Follow up with clients post-purchase to ensure satisfaction and resolve any issues.
- **Documentation and Reporting**:

- Prepare reports on call activity, lead conversion rates, and feedback.
- Document interactions and maintain records for future reference.
- **Collaboration**:

- Work closely with marketing and admissions teams to align on campaigns and promotions.
- Participate in team meetings to share insights and strategies.
- **Continuous Learning**:

- Attend training sessions and workshops to enhance product knowledge and communication skills.
- Implement feedback from supervisors to improve performance.
- **Regulatory Compliance**:

- Adhere to all legal and ethical standards related to telemarketing and customer interactions.
- Ensure compliance with data protection regulations.

**Qualifications/Experiences**:

- Possession of a diploma, bachelor's, 12+ or master's degree.
- Demonstrated experience in strategic planning, decision-making, and problem-solving.
- Experience in regional sales execution is advantageous.
- Competencies (Knowledge, Skills & Abilities):

- Proficiency in selling and counseling, with a strong ability to engage and persuade stakeholders effectively.
- Extensive experience in delivering high-quality customer service.
- Familiarity with sales tools, processes, and technological developments relevant to the education sector.
- Ability to conduct cost benchmarking for sales and marketing efforts.
- Understanding of agent network management and remuneration structures.
- Capable of footprint expansion, development, and optimization strategies.
- Proficient in English language skills, both written and verbal.

*Speak with the HR* +91 8527 537384 (Akshay Tyagi)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

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