Back Office Executive

1 week ago

Gandhibagh Nagpur Maharashtra, India Giftz Unique Full time

**Responsibilities**:

- **Customer Interaction**:

- Answer inbound customer calls professionally and address their queries.
- Make outbound calls to customers for order updates, confirmations, or follow-ups.
- **Order Management**:

- Process customer orders efficiently in the system.
- Track and update order statuses, ensuring timely delivery.
- Coordinate with internal teams (warehouse, delivery, etc.) to ensure order fulfillment.
- **Record Keeping**:

- Maintain accurate and detailed records of customer interactions and transactions.
- Update databases with customer and order information.
- **Customer Support**:

- Handle complaints or issues raised by customers and provide effective solutions.
- Escalate unresolved matters to the appropriate department.
- **Administrative Tasks**:

- Manage day-to-day administrative tasks related to customer orders and services.
- Prepare reports and documentation as required by the management.

Pay: ₹6,000.00 - ₹8,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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