Voice Process Executive

2 weeks ago

Medavakkam Chennai Tamil Nadu, India Renew+ Hair And Skin care Full time

**Senior Telecaller**

**Job Summary**

**Key Responsibilities**
- Make outbound calls to prospective and existing clients to explain hair and skincare services.
- Handle inbound inquiries and provide accurate information about treatments and procedures.
- Follow up with leads and encourage consultation bookings.
- Maintain and update client records, follow-up schedules, and feedback.
- Work closely with the front desk, doctors, and counselors to ensure seamless patient care.
- Provide support and guidance to junior telecallers and ensure adherence to call quality standards.
- Meet daily, weekly, and monthly targets related to call volume and conversions.

**Requirements**:

- Minimum 1-2 years of experience in telecalling, preferably in the healthcare, wellness, or aesthetic industry.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office.
- Strong persuasive skills and customer-focused mindset.Fluency in English and the local language is an advantage.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: ₹9,075.63 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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