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Front Office Executive: Hotel

2 weeks ago

Goa, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Front Office Executive : Hotel

Job location:

- Panjima

**Salary**:

- 18,000-25,000

**Experience**:

- Total experience:

- 5 years in a front office or guest relations role in the hospitality industry.
- Minimum experience:

- 2- 3 years of experiences role in the hospitality industry.

Education:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Eligibility:

- **ONLY FEMALES**

Skillset:

- Good communication skills
- Proficiency with MS Office
- Hotel reservation systems and point-of-sale software is an advantage.

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Front Office Executive in our esteemed hotel, you will be the first point of contact for guests, creating a positive and lasting impression. Your role is crucial in ensuring a seamless and delightful experience for our guests from check-in to check-out. You will be the face of our establishment, embodying hospitality and professionalism.

**Responsibilities**:

- **Guest Relations**: Greet and assist guests with check-in and check-out procedures, ensuring a warm welcome and farewell.
- **Reservation Management**: Handle room reservations, cancellations, and modifications efficiently, utilizing the hotel's reservation system.
- **Information Dissemination**: Provide accurate information to guests regarding hotel facilities, services, and local attractions.
- **Communication Hub**: Act as a liaison between guests and various hotel departments to address inquiries and special requests.
- **Cash Handling**: Manage guest payments, process invoices, and handle financial transactions accurately.
- **Problem Resolution**: Resolve guest issues and complaints promptly, maintaining a high level of customer satisfaction.
- **Collaboration**: Coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation.

**Requirements**:

- **Communication Skills**: Excellent verbal and written communication skills in English. Additional languages are a plus.
- **Customer Service**: Strong customer service orientation with a friendly and approachable demeanor.
- **Technical Skills**: Proficient in using computer systems, including MS Office and hotel management software.
- **Adaptability**: Ability to handle challenging situations, multitask, and work in a fast-paced environment.
- **Professional Appearance**: Well-groomed and presentable appearance

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person