Sam Expert

3 days ago

Pune, India TietoEVRY Full time

locations- India, Pune- time type- Full time- job requisition id- R104979- Responsibilities: as a SAM expert
- Providing technical leadership in the development, operation and continuous improvement of IT Asset management services
- Consistently identifying the scope for better End user experience, service improvements and business development
- Creating and maintaining a culture of continuous service delivery, ensuring that key systems are regularly analyzed, maintained and improved
- Strong knowledge of any of ITAM tools like SNOW License manager (SLM) software, FlexNet, Aspera, MAP toolkit etc
- Discussing and sharing detailed reports with management on agreed schedule, including account performance reports
- Developing service related documents for both projects and continuous services
- Gathering, Uploading and managing legacy/Software license information in the SAM tool
- To keep a regular track on software and hardware IT asset and analyze the gap (Monitoring the Tool)
- Making sure stability on Business as usual activities by tracking tickets in the tool
- Keeping a track of all Customer’s instances/portal and make sure the compliance status is on the green side
- Following up with stakeholders - Daily basis tracking the changes impacting IT infrastructuresoftware assets in coordination with CMDB team, server teams, SCCM/AD/SD team & software deployment teams.
- Validating the inventory captured through the tool deployed against the inputs received
- Ensure Software Inventory database feeds are complete and accurate.
- We expect you to have:

- At least 4-8 years in an equivalent large enterprise level IT function managing the lifecycle of Software asset management.
- Experience from working in a customer-facing position and Knowledge of ITIL guide lines will be an advantage
- Good knowledge and experience of SNOW License Manager, Flexera Management Suite, or any similar SAM tools in a Global Environment is mandatory
- Experience in validating the database records and participation in customer Audits
- Experience in Software Asset Management, procurement of licenses and its maintenance
- Good Knowledge of MS Excel & Macros, For generating various asset related reports
- Create Software compliance and related reports for major Vendors like Microsoft, Adobe and oracle and come up with advices and suggestions for Customers
- Report frequently on status in multiple forums with facts, plans, and metrics
- Work on major licensing model such as Microsoft, Adobe, (IBM, Oracle and SAP will be an advantage) and Server Side.
- Facilitate the business needs for ongoing technical support and upgrade protection on selected software by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordering advance of their expiry.
- Reconciliation between various data repositories to ensure consistency of all data
- sources and quality
- Day to day reporting and preparing weekly/monthly reports for higher management/Customer

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