Servicenow Spm Service Expert

4 days ago

Gurugram Haryana, India PureSoftware Technologies Pvt Ltd Full time

**Responsibilities**:
Become a key member of the program team ( which includes both IT and business experts, known as workstream leaders )
Support the workstream leaders to identify and specify user stories for development by the IT team.
Develop and execute comprehensive user onboarding strategies, including creating engaging training materials, videos, and FAQs.
Conduct training sessions for new users, ensuring they possess the necessary skills to effectively utilize the SPM tool.
Provide ongoing support and troubleshooting assistance to users, resolving issues promptly and efficiently.
Identify opportunities for process improvement within the SPM module and implement solutions to enhance user experience.
Collaborate with cross-functional teams to ensure seamless integration of SPM with other systems and processes.
Stay up-to-date with the latest SPM features and functionalities to maintain expertise.

**Qualifications**:
Proven experience in implementing and supporting ServiceNow SPM.
Strong understanding of Project, Program & Portfolio management principles and methodologies.
Excellent communication and interpersonal skills with the ability to explain complex concept clearly.
Demonstrated ability to create effective training materials videos/documents and conduct engaging training sessions.
Problem-solving and analytical skills to identify and resolve user issues.
Strong attention to detail and organizational skills.
Additional expertise on ITSM/Race will be preferred.

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