International Chat Process Non Voice Immediate

1 week ago

Pune, India Formonix Pvt Ltd Full time

Responsibilities:

- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Educate customers on services and processes
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes

**Qualifications**:

- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum 1 year experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Able to work well under pressure and under minimum supervision

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹27,000.00 per month

Schedule:

- Morning shift
- Night shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

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