Telecaller

2 weeks ago


Kochi, India Expert EduTech Full time

The telecaller is responsible for providing high quality customer service, making outbound calls and answering inbound calls.

**Responsibilities**:
Answering inbound calls and provide customer service to students and parents who have enquiries or have an interest in the our services

Making outbound calls to prospective students to introduce the our services and to assist with any queries that they may have

Providing information to prospective students who needs admission

Collecting information on prospects, including contact details, interests, and contact preferences

Identifying and resolving issues with prospects

Tracking prospect activity

Managing prospect reporting process

Reporting on progress of prospect activity and identifying any opportunities for improvement

Scheduling appointments by phone with prospects as required

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Ravipuram road,, Kochi - 682016, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Business development: 1 year (required)

**Language**:

- Malayalam (required)


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