Telecaller
2 weeks ago
The telecaller is responsible for providing high quality customer service, making outbound calls and answering inbound calls.
**Responsibilities**:
Answering inbound calls and provide customer service to students and parents who have enquiries or have an interest in the our services
Making outbound calls to prospective students to introduce the our services and to assist with any queries that they may have
Providing information to prospective students who needs admission
Collecting information on prospects, including contact details, interests, and contact preferences
Identifying and resolving issues with prospects
Tracking prospect activity
Managing prospect reporting process
Reporting on progress of prospect activity and identifying any opportunities for improvement
Scheduling appointments by phone with prospects as required
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Ravipuram road,, Kochi - 682016, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Business development: 1 year (required)
**Language**:
- Malayalam (required)
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