Tele Caller Executive

2 days ago

Ambala, India Sham foam Pvt Ltd Full time

**bout the Company**:
We are a leading player in the PU Foam industry, known for innovation and customer satisfaction. As part of our growth strategy, we are enhancing direct communication with end users like carpenters and also working closely with dealers to ensure smooth business operations and digital adoption via our mobile app. **(No Sales Targets)**

**Key Responsibilities**:

- **Carpenter Outreach & Engagement**:

- Make outbound calls to carpenters to introduce our PU Foam products and their advantages.
- Build relationships with carpenters, understand their requirements, and direct them to nearby dealers.
- Record carpenter data accurately in CRM or Excel formats for follow-ups and marketing.
- **Dealer Payment Follow-ups**:

- Coordinate with existing dealers to follow up on pending payments.
- Provide payment reminders politely and professionally as per credit terms.
- Escalate unresolved cases to the concerned manager or accounts team.
- **Mobile App Onboarding & Support**:

- Assist users in downloading, installing, and using the app.
- Collect feedback from users and report issues to the tech support team if needed.
- **Daily Reporting & Coordination**:

- Maintain call logs, feedback notes, and follow-up schedules.
- Submit daily, weekly, and monthly reports to the manager.
- Coordinate with sales and marketing teams to share insights and field requirements.

**Key Requirements**:

- **Qualification**: 12th Pass or Graduate in any stream
- **Experience**: 1-3 years in telecalling / customer support / B2B sales preferred
- **Language Proficiency**: Hindi (must), regional language (as applicable), basic English
- **Tech Savvy**: Comfortable using mobile apps, WhatsApp, CRM tools, and Excel
- **Communication**: Strong verbal skills, persuasive, polite yet assertive
- Experience in building materials, hardware, furniture, or FMCG sector is a plus.
- Prior calling experience with carpenters, contractors, or retailers is highly desirable.
- Ability to handle objections and maintain positive relationships.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift
- Morning shift

Work Location: In person

Expected Start Date: 21/07/2025

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