Urgent Hiring for Freshers Female Executive Voice Process

6 days ago

Velachery Chennai Tamil Nadu, India BDreamz Global Solutions Pvt Ltd Full time

**Customer Support**: Answer incoming customer calls, provide information, solve problems, and assist with inquiries.
- **IN & Outbound Calls**: The role involves making outbound calls for sales, surveys, or follow-up services.
- **Communication Skills**: Excellent verbal communication and listening skills are critical. The role demands clear articulation, polite interaction, and empathy.
- **Problem Resolution**: Address and resolve customer complaints, providing effective solutions while maintaining a positive customer experience.
- **Documenting Calls**: Maintaining accurate records of customer interactions, issues raised, and resolutions provided.
- **Handling Queries**: Respond to customer queries related to products, services, or technical support.
- **Meeting Targets**: Many voice process roles have performance metrics, such as call resolution time or customer satisfaction ratings.

Skills Required:

- **Communication**: Strong spoken language skills, particularly in English (or the local language), are essential.
- **Listening Skills**: The ability to listen attentively and understand customer issues.
- **Problem-solving**: Ability to think on the spot to resolve issues effectively.
- **Patience**: Often, customers may be upset or frustrated, so staying calm and patient is crucial.
- **Basic Computer Skills**: Familiarity with call center software and data entry for maintaining customer records.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8939854597

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