Telemarketer

A telemarketer is responsible for making outbound calls or receiving inbound calls with the goal of promoting or selling products or services, gathering information, or conducting surveys. They often work in sales or customer service settings. Here's a general breakdown of their duties:
## **Key Responsibilities**:
1. **Outbound Calling**:

- Initiate calls to potential customers or clients to promote products or services.
- Follow scripts and guidelines provided by the company to ensure consistent messaging.
- Engage prospects in meaningful conversations to assess their needs and suggest appropriate products or services.

2. **Inbound Calling**:

- Answer incoming calls from customers, providing information, resolving issues, or guiding them through the purchasing process.
- Handle customer inquiries in a professional and timely manner.

3. **Lead Generation**:

- Qualify leads and collect relevant customer information.
- Build and maintain a database of potential clients.

4. **Sales & Upselling**:

- Close sales by following up on leads, answering customer queries, and encouraging purchases.
- Upsell or cross-sell additional products based on customer needs.

5. **Customer Service**:

- Provide ongoing support to customers, addressing concerns and following up on previous interactions.
- Resolve complaints or issues promptly and professionally.

6. **Data Recording & Reporting**:

- Document customer interactions and sales data accurately in the CRM system.
- Track call outcomes and report to management regarding sales progress, challenges, and customer feedback.

## **Skills and Qualifications**:

- **Strong Communication**: Clear, confident speaking and active listening.
- **Sales Skills**: Ability to persuade and close sales.
- **Customer Service**: Attentive to customer needs and concerns.
- **Persistence and Resilience**: Can handle rejection and stay motivated.
- **Technical Proficiency**: Familiarity with CRM software and basic computer skills.
- **Organization**: Ability to manage time and prioritize calls effectively.

## **Typical Work Environment**:

- Office setting or remote work, depending on the company.
- Work may involve using a dialer system, scripts, and customer management tools.

Telemarketers are expected to meet performance targets like call volume, sales quotas, and customer satisfaction metrics.

Would you like more details on specific telemarketing roles, like a focus on sales or customer support?

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Commission pay

Work Location: In person