Client Support

**Are you ready to make an impact at DTCC?**

Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.

**Pay and Benefits**:

- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

**The impact you will have in this role**:
**Your Primary Responsibilities**:

- Connect with internal stakeholders to understand data requirements.
- Write data business requirements and user stories related to new software development projects.
- Provide data analytics support to Business Analysts and Product Owners.
- Follow the Agile SCRUM practices for data-intensive projects covering software development, data warehousing, customer reporting, and data analytics.
- Profile data to thoroughly understand the quality, anomalies and patterns.
- Identify, plan and supervise consolidation of redundant data sources to establish centralized golden copy source data.
- Establish data quality processes for the data warehouse and analyze data quality reports to identify potential anomalies across multiple data sources.
- Perform ad-hoc data analysis and reporting to support internal customers.
- Research and propose solutions for data anomalies; Bring up data issues to appropriate customers in a timely manner.
- Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

**Qualifications**:

- Minimum 7 years of related experience
- Bachelor's degree (preferred) or equivalent experience

**Talents Needed for Success**:

- Experience in financial risk management and/or Fintech preferred
- Detailed understanding of various data architectures like Application Database, Data Warehouse & Data Lake
- Hands-on experience writing and executing complex SQL queries
- Experience with various business intelligence tools is required
- Experience with Python, R, or other programming languages is required

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

The Derivatives Services Client Support Team looks after client queries for two platforms -TIW (Trade Information warehouse) and GTR (Global Trade Repository).

TIW provides payment calculation, settlement, post trade event processing and public reporting for Credit Default Swaps. GTR is a trade repository providing industry solution for Over The Counter (OTC) Derivatives and Exchange Traded Derivatives (ETD). GTR supports all asset classes - Rates, Credit, Foreign Exchange, Equity and Commodities reporting as well as Collateral and Valuation reporting. The GTR spans three continents, enabling users to meet their regulatory reporting obligations across the globe, in an open, cost effe