Front Office Executive

1 week ago


Medinipur, India NINE INN LLP Full time

- **Educational Requirements**_:
Minimum: Diploma or Bachelor's degree in Hotel Management, Hospitality, or Tourism, Preferred: Certification in front office operations or customer service.
- **Experience**:_

1-3 years of front office/reception experience in a 3-star or above hotel, Freshers from reputed hotel management institutes may also be considered.
- **Key Skills & Competencies**:_
- Excellent communication skills (English, Hindi, Bengali)
- Pleasing personality and grooming
- Proficient with PMS (Property Management Systems) like Wincloud
- Strong guest handling & conflict resolution
- Good telephone etiquette
- Knowledge of check-in/check-out procedures, room allocation, and booking portals
- Basic knowledge of billing and cashiering**Responsibilities**:_

1. Greet and welcome guests with warmth and professionalism
2. Handle guest check-ins and check-outs smoothly
3. Manage room reservations (walk-in, online, and corporate bookings)
4. Coordinate with housekeeping and other departments
5. Maintain accurate records in PMS
6. Address guest queries and complaints effectively
7. Ensure the lobby/front desk area is clean and presentable
8. Prepare reports for the Front Office Manager
- **Working Hours**:_
- Rotational shifts (Morning/Evening/Night)
- Must be open to working weekends and holidays
- **Salary Range**:_
- ₹10,000 to ₹12,000 per month (in hand) (depending on experience & property grade)
- Benefits: food, accommodation (if needed), uniforms, and tips share
- Hospitality background with a guest-first mindset
- Familiarity with tourism trends in coastal West Bengal

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift



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