Telecallers (Only Females)

2 days ago

Guntur, India SRINIDHI ASSOCIATES Full time

Perform calling activity on (inbound / outbound) past due accounts and negotiate payments
- To follow in accordance to the standard telephone scripts provided
- Evaluate and assign cases for legal actions according to legal action criteria
- To escalate to supervisor on early sign of financial difficulties / market concern based on customer feedback
- Using resolution tools and forbearance options to find the right solutions for customers
- Respond to customer queries in a timely manner
- Escalate to supervisor within 24 hours on queries / potential complaints
- Ensuring compliance with bank policies, regulatory and operational Risk requirements
- Increase NPS & maintaining zero unprofessional calls.
- Ensure all AML/ CDD policies and procedures per group and the local regulator are adhered to in conducting credit evaluation and approvals.

**QUALIFICATIONS**:

- High school graduate or equivalent
- Should possess good communication skills with understanding of recovery systems.
- Should possess excellent negotiation skills.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8886160765

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