Customer Service Executive

2 days ago

Gurgaon, India VCosmos Full time

PRIMARY DUTIES AND RESPONSIBILITIES
Follow procedures methodically to accurately respond to customers on Call.
Provide quotes and information to customers related to their product.
Provide information including Delivery time and other quires related to product.
Fulfill invoice requests on purchased products.

ELIGIBILITY
- Should have working Laptop/PC and High-speed internet with minimum 20 mbps speed. As a back up
- Should have minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- Should be comfortable working any 24/7 shift.

WORK CULTURE
- Work from office.
6 days a week with 1 rotational off
24/7 any 9 hours shift

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- are you able to handle a Mock call?

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

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