Market Risk IT Support

Date live:
**08/19/2025**

Business Area:
**Group Technology Service Management**

Area of Expertise:
**Technology**

Contract:
**Permanent**

Reference Code:
**JR-0000057142**

Join us as a Market Risk IT Support Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions. You'll be working on complex technical problems that will involve detailed analytical skills and analysis. This will be done in conjunction with fellow engineers, business analysts and business stakeholders.

To be successful as a Market Risk IT Support Analyst you should have experience with:
Essential Skills/Basic Qualifications:

- Degree in information system or computer science or any equivalent
- Knowledge of software programs in any of the technologies like Java, C#, SQL, Python.
- Proven experience in working with structured and/or unstructured databases like Oracle, MSSQL
- Proven experience in scripting technologies like Shell, Perl, Java Script, PHP, etc.
- Proven experience in working with Linux/Unix or Windows operating systems
- Knowledge of scheduling tools like Autosys/ control M etc.
- Certified or excellent knowledge of ITIL practices.
- Knowledge of Lean Control process, and various stages of Agile Change life cycle.
- Experience on observability tools like ESaaS, AppD, Netcool
- Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience.

Desirable skills/Preferred Qualifications:

- Knowledge on cloud and DevOps principles are desired.
- Knowledge of or working experience in cloud technologies, automation tools.
- Familiar with big data platforms like Hadoop, ETL tools like Ab-Initio etc.
- Knowledge of IB Business - clear understanding of trade lifecycle and Market data
- Knowledge of Risk management function will be preferred
- Preferred expertise in building visual front end layer for critical business process / metrics
- Hands-on with managing large size teams and proven people management skills
- Working knowledge of Project management tools

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Chennai location.

**Purpose of the role**

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

**Accountabilities**
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

**Assistant Vice President Expectations**
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide tea