Bpo Voice Process

21 hours ago

Gurgaon, India Sarika HR Solutions Full time

Designation: Customer Service Voice Travel

Job Location - Gurugram / Gurgaon, India.

Work Experience & Qualification required:
Skillset required:

- Good communication skills in English - both verbal and written.
- Typing Speed
- 30 WPM with 90% accuracy.
- Professional telephone etiquette.
- Soft skills required - Helpful, empathetic, Sympathetic and enthusiastic about customer service.
- Attitude to learn and comply with the policy & procedures.

Qualification required:

- Minimum 10+2 / any undergraduate Graduate / Graduate / Post Graduate / Diploma Holders.

Work Experience:

- Minimum 6 Months of proven experience in a BPO / Call centre or in Travel Industry.

Role and Responsibilities:

- Answer all inbound call queries as per call flow procedure.
- Adherence to process to ensure high quality and good customer service.
- Assist Customer with respect to Booking / Cancellation / Re-schedule of travel plans etc.
- Solving customers queries related to Refund and baggage’s.
- Informing customers related to the flight schedule /delays etc.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers.
- Reporting will be to a Team leader / Asst. Manager.

Shifts & Weekoffs:

- Should be willing to work in a 24 by 7 environment, including night shifts.
- Would be entitled to two Weekoff in a week (might not be a Saturday / Sunday).

Transport Facility:

- Both Side transport / Metro Pick and Drop depending on location.

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Salary**: ₹20,000.00 - ₹28,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9545602662

  • Bpo/kpo-voice Process Bangalore@8512806883

    3 weeks ago

    Gurgaon, Haryana, India SANA SEARCH INTERNATIONAL Full time

    Hiring for Fresher Graduate for International BPO KPO-Voice Process BANGALORE 7065126218- FACE TO FACE ROUND Job description Primary Job Responsibility Understands the various computer screens and how to utilize them effectively Interfaces with customers clients and vendors and escalates areas of concern to the appropriated supervisory staff ...

  • Day Shift Bpo Voice

    4 days ago

    Gurgaon District, Haryana, India Ishmeet Consultant Full time

    From 0 to 3 year(s) of experience - ₹ 1-3.5 Lacs P.A. - Gurgaon/Gurugram**Roles and Responsibilities** Voice & Blended process Location - Gurgaon Salary -19k - 25k Inhand Cab in odd hrs 5-6 days working | Rotational Off Grad / Drop/Ug with around 6 month or more exp Note - Ug or drop 12th pass before 2019Call or whatsapp CV 9999435387 Lishika Grad /...

  • Chat/voice Bpo Customer Service Executive

    4 days ago

    Gurgaon, India ags talent expert Full time

    We are currently hiring BPO chat/voice executive for a premium ecommerce process in Delhi/NCR. Chat/voice process available same day joining and Interview Job location sector 32 Gurgaon **Salary**: ₹17,401.72 - ₹22,750.69 per month **Benefits**: - Health insurance - Life insurance - Provident Fund Schedule: - Day shift **Language**: - English...

  • International Voice Process

    3 days ago

    Gurgaon, India P.TECH PLACEMENT SERVICES Full time

    Urgently Hiring for International voice Process in Gurgaon **Must be Fluent in English** *Night shift* Cab is available *Location - *Gurgaon* *Work from office* *Ctc - 15k-25k* Plus incentives**Night shift** Cab is available **Must be Graduate** Plus incentives WhatsApp Resume on ** +91-XXXXXXXXXX **Job Types**: Full-time, Regular /...

  • International Voice

    3 days ago

    Gurgaon, India Ishmeet Consultant Full time

    From 0 to 2 year(s) of experience - ₹ 2.75-4 Lacs P.A. - Gurgaon/Gurugram**Roles and Responsibilities** Hiring for International Voice Fresher -24k in hand 1 yr Int BPO exp -31k in hand Incentives upto 25k +2k monthly bonus+1side cab +1side travel allowence 99993 66517 **Perks and Benefits** Key Skills - International Voice Process - BPOCommunication...

  • Bpo Non Voice

    2 days ago

    Gurgaon, India Advent global solutions PVT.LTD Full time

    **Job Role** check the images, match with the website. View the content, check the Brand Name and Website, Check if Non Family safe content, rate the content. etc' Verify the content with website Understanding about sensitive content. **Important Points** Excellent comms* Non Voice Process Experience : freshers to 11 months Basic idea on Job Role...

  • Voice International

    3 days ago

    Gurgaon, India Ishmeet Consultant Full time

    From 0 to 3 year(s) of experience - ₹ 2.25-4 Lacs P.A. - Gurgaon/Gurugram**Roles and Responsibilities** International Voice Fresher -21k to 24k in hand 1 yr Int BPO Exp -31k in hand Incentives upto 25k +2 k monthly bonus +1 side cab +1 side travel allowence Gurgaon | 5 days working | Rotational shiftCall or whatsapp Your CV Lishika Grad or UG fresher or...

  • Customer Success Executive

    20 hours ago

    Gurgaon, India Voice Jobs Full time

    Decent Communication skills required Work from office in Gurgaon Salary Upto 19000 Need Immediate Joiners only 6 days week with Rotational Off Rotational Shift **Note **:This is not for the Flipkart Company. its for Flipkart process in a BPO Bachelors 0+ years

  • Mega Non Voice Process

    2 days ago

    Gurgaon, India Ishmeet Consultant Full time

    From 1 to 4 year(s) of experience - ₹ 1,50,000 - 2,50,000 P.A. - Gurgaon/Gurugram**Roles and Responsibilities** **Greeting From Ishmeet Consultant**Any graduate/Ug with 1year of experience (Any international customer service) can apply Location - Gurgoan Salary - 27k inhand Need excellent communication skill Immediate joiner only **Perks and...

  • International Voice Process

    2 days ago

    Gurgaon, India Shining Stars ITPL Full time

    _**Job description**_ **Hello Jobseekers!!!!!** **We are hiring for Customer Service role in top BPO's for Gurgaon location.** **Travel Voice Process: - ** **Educational Qualification-** **Must be graduate** **If Undergraduate + must have diploma in travel** **Freshers can also apply** **6 days working** **9 hours rotational shift** **One...