Student Enrolment Advisor

6 days ago

Bengaluru, India Quacquarelli Symonds Full time

**Position Summary**

The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world.

They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution.

Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities.

**Role Functions**

**Enquiry and Made Offer Management**
- Ensuring all incoming communications are effectively managed and answered in accordance with SLAs.
- Using a personalised approach to build rapport and represent the partner institution positively.
- Collect intelligence from students to report back to partner institutions.
- Contributing to the continuous improvement of business practices and student experience

**Account Management**
- Contribute to account meetings and share feedback and findings following engagement with students.
- Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly.
- Support colleagues in Client Delivery to host webinars as required.

**Marketing C**o**mm**un**i**ca**tions and Data**
- Support in the QA process of our automated marketing communications, providing feedback and corrections where necessary.
- Checking datasets to ensure their accuracy as part of the data screening process.
- To maintain an excellent standard of data integrity with relation to the entry of data into the CRMS system.
- Ensuring adherence to data protection legislation (GDPR) in day-to-day operations

**General Duties**
- Provide support to the Client Success team as required.
- Attend conferences, exhibitions, campus tours as required.
- Domestic and International Travel as required.
- Willingness to work in UK shifts (1.30pm to 10.30pm India time)
- Rotational week off
- Willingness to work on weekends and holidays (Will be given compensatory off or extra pay)

In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position.

**P**e**rs**on**a**l Requirements to Meet Position Objectives**
- Ability to engage and communicate effectively with a diverse range of people in a logical, organised and effective manner.
- A high level of initiative where thoughtful, intelligent problem-solving skills are utilised
- An excellent standard of spoken and written English
- Strong customer relationship skills
- Good organisational skills and the ability to priorities work assignments
- An intermediate knowledge of Excel, Word and PowerPoint
- Persistence in achieving goals and overcomes challenges.
- Educated to Undergraduate Degree level.

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