Ab Initio Admin

1 week ago

Chennai Tamil Nadu, India Cognizant Full time

**Primary Skillset** : Abinitio Admin, Data Fabric, Meta data Hub, Express IT and Query IT **Secondary Skillset** : Linux, Shell scripting, ansible and SQL. - Strong knowledge in Ab Initio Co>ops, EME, Conduct>It, Express >IT, Control Center, MHUB, Query>IT, Authorization Gateway, other Ab Initio products from admin standpoint - Experience in Ab Initio code release and code promotion from the development environment to test and production environments. - At least 3+ years relevant Ab Initio Administration experience in managing & supporting Ab Initio ETL infrastructure environments, within any operating system - Familiar with Ab Initio Co>Operating system and other Ab Initio web products installation/configuration/upgrades, Multi-File system design and configuration. - Project creation setup for new project requirements and creating required data directories. - Ab Initio server key renewals for the Ab Initio servers, knowledge in GDE/Server keys. - Experience in Abinitio BIOS key setup for abinitio servers. - Installation of Abinitio server software. - Experience in Abinitio server's OS upgradation activities. - Experience in using the script as well as Ab initio air commands for code promotion process. - Maintenance of EME technical repository. - Knowledge of abinitio environment parameters. - Experience in UNIX commands and shell scripting & AIR commands and M-commands. - Proficient with Multi-File System techniques. - Knowledge of High Availability (HA) and Disaster Recovery (DR) options. - Ready to support critical failures at any time. - Experience in decommissioning the servers. - Experience in setting up the new server environments and migration. - Experience in cloud migration setup. - Experience in Cloud connection, GCP Connection setup with Ab Initio. **Roles & Responsibilities**: - Oversee the day-to-day operations of the Technical Support Team - Act as a senior lead who will drive customer satisfaction through customer support - Act as a mentor and provide oversight, coaching, and training to technical support staff - Be the point of contact when it comes to technical escalations - Record and track team SLAs and workflows - Manage and report on all incoming technical support inquiries - Assist in the creation of the team KPIs as well as monitor and report on results - Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner - Work to create any relevant support material for the team

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