Dailer Expert

Create, maintain and manage dialing lists and campaigns.
- Manage Five9 performance, including monitoring of dropped calls, abandoned rates and other metrics needed to optimize call handling processes.
- Respond to user reported issues via existing ticket system and process; troubleshoot with Call Center Agents and Supervisors experiencing problems or inefficiencies.
- Explore and expand on the existing calling platforms automation and integrations.
- Work with 3rd party integrations, including our custom integrations with Salesforce and our lead management platform.
- Communicate with management and business users daily to define, monitor & implement strategies and initiatives to optimize Call Center and Sales performance.
- Generate reports; configure report automation and scheduling as necessary.
- Perform general tasks that will be required to support operations.

**Salary**: ₹50,000.00 - ₹100,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Joining bonus

Ability to commute/relocate:

- Chandigarh - 160101, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)