Urgent Hiring for E-commerce Blended Process

2 weeks ago

Gurgaon, India vertex global services Full time

**Job Function**: Operations

**Job Type**: Full Time
**Industry**:CRM/Call Centers/BPO/ITES
**Salary**: 20K - 22K CTC
**Working Days**:5 Days
**Experience**: 0 to 1 Year (BPO Ecommerce client)
**Position Title**:Customer Success Associate
**Location**: Gurgaon, India
**Education**: 12th/Graduates
**Shifts**:9hrs
**PURPOSE OF POSITION**:
**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Provide quotes and information to customers related to their product.
- Provide information including Delivery time and other quires related to the product.
- Fulfill invoice requests on purchased products.

**ELIGIBILITY**:

- Should be customer-obsessed.
- Consultant’s last job to be from premium contact center experience preferably from E-commerce and/or digital platforms in a chat and/or social media contact center. Freshers are also accepted.
- Should be proficient in spoken and written English & Hindi
- Typing speed & accuracy: 35 WPM with 90% accuracy
- Pre-Hire check to be calibrated to include typing speed, psychometric / Aptitude, and language proficiency supported by Versant score of 5/+ or a benchmark assessment tool.
- All agents to be cross skilled to manage all channel interactions

**WORK CULTURE**:

- Work from the office.
- 5 days a week with 2 rotational off.
- 8:00 AM -10:00 PM window any 9 hours shift.

**_If anybody is interested please contact us at
+91-XXXXXXXXXX (Lokesh Sharma) or you can share this job with needy persons._**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

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