Helpdesk Executive

3 days ago

Noida, India IFI Techsolutions Pvt Ltd Full time

**Help Desk Job Responsibilities**:
Experience in working with ITSM tool (ManageEngine preferrable)

should be able to identify Incident and Service Request

taking ownership for closure of ticket

understanding of ticket flow

able to handle high priority tickets.

Basic understanding of Azure cloud (optional)

clear understanding of SLA

able to work with Reports like, SLA, tickets overview.

**Help Desk Qualifications / Skills**:
Verbal and Written communication

Phone skills

Customer service

Quality focus

**Job Types**: Full-time, Regular / Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Work from home

Day range:

- Monday to Friday

Shift:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

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