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Computer Service Coordinator

2 weeks ago

Ram Nagar Coimbatore Tamil Nadu, India IT World Full time

Job Title: Service Coordinator

**Job Description**:
A Service Coordinator is a key role responsible for managing and coordinating service operations within an organization. This position requires a strong focus on customer satisfaction, effective communication skills, and the ability to coordinate service delivery across various departments. The Service Coordinator acts as a central point of contact, ensuring that service requests are addressed promptly and efficiently.

**Responsibilities**:

- **Service Request Management**:

- Receive and log service requests from customers, clients, or internal teams.
- Prioritize service requests based on urgency, impact, and customer needs.
- Assign service requests to appropriate teams or personnel for resolution.
- **Customer Communication**:

- Maintain regular communication with customers to provide updates on service requests.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Ensure a high level of customer satisfaction through effective service coordination.
- **Resource Allocation**:

- Coordinate and allocate resources, including personnel and equipment, to fulfill service requests.
- Collaborate with different departments to ensure the availability of necessary resources.
- Optimize resource allocation to meet service delivery targets.
- **Workflow Optimization**:

- Streamline service delivery processes to enhance efficiency and effectiveness.
- Identify areas for improvement in service coordination and implement best practices.
- Work with relevant teams to automate and optimize service workflows.
- **Documentation and Reporting**:

- Maintain accurate records of service requests, resolutions, and customer interactions.
- Generate regular reports on service performance, including key metrics and trends.
- Provide insights and recommendations for continuous improvement.
- **Collaboration with Teams**:

- Collaborate with various teams, including customer support, technical support, and field service teams.
- Facilitate communication and coordination between different departments to resolve service issues.
- Participate in cross-functional meetings to align service strategies with organizational goals.
- **Quality Assurance**:

- Monitor and evaluate service delivery to ensure adherence to quality standards.
- Implement quality assurance measures to enhance the overall service experience.
- Conduct regular reviews and audits to identify areas for improvement.

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person