Computer Service Coordinator

1 day ago

Ram Nagar Coimbatore Tamil Nadu, India IT World Full time

Job Title: Service Coordinator

**Job Description**:
A Service Coordinator is a key role responsible for managing and coordinating service operations within an organization. This position requires a strong focus on customer satisfaction, effective communication skills, and the ability to coordinate service delivery across various departments. The Service Coordinator acts as a central point of contact, ensuring that service requests are addressed promptly and efficiently.

**Responsibilities**:

- **Service Request Management**:

- Receive and log service requests from customers, clients, or internal teams.
- Prioritize service requests based on urgency, impact, and customer needs.
- Assign service requests to appropriate teams or personnel for resolution.
- **Customer Communication**:

- Maintain regular communication with customers to provide updates on service requests.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- Ensure a high level of customer satisfaction through effective service coordination.
- **Resource Allocation**:

- Coordinate and allocate resources, including personnel and equipment, to fulfill service requests.
- Collaborate with different departments to ensure the availability of necessary resources.
- Optimize resource allocation to meet service delivery targets.
- **Workflow Optimization**:

- Streamline service delivery processes to enhance efficiency and effectiveness.
- Identify areas for improvement in service coordination and implement best practices.
- Work with relevant teams to automate and optimize service workflows.
- **Documentation and Reporting**:

- Maintain accurate records of service requests, resolutions, and customer interactions.
- Generate regular reports on service performance, including key metrics and trends.
- Provide insights and recommendations for continuous improvement.
- **Collaboration with Teams**:

- Collaborate with various teams, including customer support, technical support, and field service teams.
- Facilitate communication and coordination between different departments to resolve service issues.
- Participate in cross-functional meetings to align service strategies with organizational goals.
- **Quality Assurance**:

- Monitor and evaluate service delivery to ensure adherence to quality standards.
- Implement quality assurance measures to enhance the overall service experience.
- Conduct regular reviews and audits to identify areas for improvement.

Pay: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

  • Service Coordinator

    1 week ago

    Ram Nagar, Coimbatore, Tamil Nadu, India ICARE Full time

    **Job description** **Key Responsibilities**: **Customer Interaction**: - Understand customer issues and assign cases with appropriate priority. - Keep customers informed about the status of their service requests. **Coordination**: - Assign calls to field/service engineers based on location, expertise, and availability. - Follow up with engineers to...

  • Service Coordinator

    1 week ago

    Ram Nagar, Coimbatore, Tamil Nadu, India ICARE Full time

    The Service Coordinator should assess the service needs of clients and link them to the appropriate resources and providers. He/ She should address & attend to the walk-in customers, after diagnosing should provide adequate solution options to them & fill in the job sheet by mentioning the case issues. He / She should clear the calls within the specified...

  • Service Coordinator

    5 days ago

    Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time

    **Urgent opening for Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities...

  • Service Coordinator

    6 days ago

    Coimbatore, Tamil Nadu, India STATEX ELECTRONICS Full time

    Engineering Unit Requires Service Coordinator with following quality - Any degree with min 1-2 yrs Exp in any engineering unit - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be able to coordinate with Customers in North for Order & Payment follow up through mail & Phone - prepare invoice for Service Orders - Service Bill...

  • Service Coordinator

    3 days ago

    Coimbatore, Tamil Nadu, India Sanumas Solutions Full time

    Client: PCB Manufacturers **Location**: NSN Palayuam, Coimbatore, Tamil Nadu **Job Type**: Full-time Shift: Day Title: Service Coordinator **Education**: Graduate/Diploma Work Experience: 1+ yrs **Salary**: ₹15,000 - ₹20,000 a month + OT Needs & Skills: Should be fluent in Hindi Language Should be fluent in English Language Should be fluent in...

  • Service Coordinator

    1 day ago

    Coimbatore, Tamil Nadu, India SS Solutions Full time

    **Client**: PCB Manufacturers **Location**: NSN Palayam, Coimbatore, Tamil Nadu **Job Type**: Full-time **Shift**: Day **Title**: **Service Coordinator - Female** **Education**: Any **Work Experience**: 1+ yrs **Salary**: From ₹15,000 pm + ANNUAL BONUS **Skills**: 1. **Should be Fluent in HINDI Language** **2. Should be able to speak and...

  • Computer Faculty

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India Apollo Computer Education Ltd Full time

    Apollo Computer Education Ltd - A Unit of Apollo Colleges Group has a vast network with establishment. The Institute offers wide range of services in Computer Training. Apollo Computer Education Ltd, the Specialists in computer Education for about a decades is an IT Training Public Limited Company having well established background of Multi Crore Apollo...

  • Customer Service Coordinator

    1 day ago

    Coimbatore, Tamil Nadu, India Kondaas Automation (P) Ltd Full time

    **Urgent opening for Customer Service Coordinator - Solar company with Good salary** **Location - Near Hopes, Coimbatore** We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of...

  • Client Coordinator

    2 days ago

    Ram Nagar, Coimbatore, Tamil Nadu, India SequelX Full time

    Responsibilities: Facilitate communication between clients and internal teams. Manage project timelines and deliverables. Address client inquiries and concerns promptly. Maintain accurate client records. Qualifications: Bachelor’s degree in relevant field. Strong communication and organizational skills. Previous client coordination or customer...

  • Service Coordinator

    1 week ago

    Sundarapuram, Coimbatore, Tamil Nadu, India Statex Full time

    **Service Coordinator with following quality** - Any degree with min 1-3 yrs Experience in any Sales/Service Engineer coordination/admin work. - English & Hindi Knowledge preferable **Responsibilities and Duties** - Should be coordinate with Customers all over India and abroad for Order & Payment follow up through mail & Phone - Prepare invoice for Service...