Process Executive

Hi Everyone,

Calling all Freshers and Experienced **Process Executive**in Jaipur

**Company Description**

**Padhai Help Pvt Ltd** is a leading platform specializing in providing innovative education-based solutions, offering a wide range of services including Academic Support, Learning Transformation, Recruitment of Teachers, and End-to-End educational solutions. Established in 2015, Padhai Help aims to revolutionize schools through the integration of technology and cutting-edge STEAM-based learning solutions, such as Robotics Labs, AI Labs, Kinder Adda (Play Zone), and much more.

In alignment with the Government of India's sub-mission, Padhai Help also offers the establishment of Atal Tinkering Labs, alongside providing expert trainers for the same.

With a focus on the growing impact of technology in the education sector, Padhai Help works exclusively to provide hassle-free, innovative learning solutions that prepare students for emerging fields like Robotics, AI, and other scientific domains. By offering transformative solutions from basic to advanced levels, we ensure that students are equipped for the future.

Over the last seven years, Padhai Help has served over 350 schools and impacted more than 300,000 students across Rajasthan, Uttar Pradesh, and Haryana. The company’s success is fueled by a team of creative and passionate individuals who constantly push the boundaries of educational innovation to create better learning experiences for academic institutions across the country.

**Our Sister Company: OTOO Learning Pvt Ltd**

In addition to Padhai Help, we are proud to have a sister company, **OTOO Learning Pvt Ltd**, which complements our mission of educational excellence. OTOO Learning is a premier platform that provides home and online tuition services, connecting qualified teachers to students and academic institutions across various cities. OTOO is a one-to-one platform that offers personalized academic solutions for students from pre-primary to 12th grade, across various educational boards including CBSE, IB, ICSE, and IGCSE.

With a commitment to delivering tailored educational experiences, OTOO Learning aims to cater to the unique needs of every student, providing high-quality tutoring services that help students excel academically.

**Role Description**

We are seeking a dedicated and proactive **Process Associate** to join our team in Jaipur. In this role, you will be responsible for providing end-to-end support to parents who are seeking home tuition services for their children in various cities. Your primary responsibility will be connecting with provided leads over the phone, understanding their requirements, and converting these leads into loyal customers by offering personalized tutoring solutions. You will ensure a smooth and efficient process from initial contact to customer satisfaction.

**Key Responsibilities**:

- **Lead Management**: Connect with leads via calls, understand their specific requirements related to home tutoring, and provide tailored solutions.
- **Customer Support**: Provide ongoing support to parents throughout the entire process, including selecting appropriate tutors, scheduling demo Class, and ensuring smooth communication between parents and tutors.
- **Communication Skills**: Ensure clear, positive, and effective communication with parents and customers, addressing their queries and resolving issues promptly.
- **Feedback Collection**: After the successful placement of tutors, follow up with parents to gather feedback on the tutor’s performance and overall experience.

**Required Skills**:

- Excellent interpersonal and communication skills.
- Should have commercial awareness.
- Should have a positive attitude, confidence, and determined approach.
- Self-motivated with a results-driven approach
- Should have convincing power.

**Designation -**: Process Executive

**Job Location -**: Jaipur

**Qualification-**Any Graduation

**Salary
- 20k - 25k (In Hand)/- per month**

**Job Types**: Full-time, Part-time, Internship

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Work Location: In person