Quant Analytics Associate

**JOB DESCRIPTION**

As a Quant Analytics Associate in the Data Analytics Reporting Team Quant Analyst Associate you will be interfacing with various call center and business operations units across Chase to understand how employee and business performance is measured and reported and their usage of automated reports, metrics, and performance management tools. The role requires strong business analysis skills to quickly assess how call center and back
- office technology solutions are used by operations specialists and leaders with ability to easily translate and recognize the associated data, functional data relationships, and cross impacts for measuring performance.

This role is especially focused on sound policy, procedure, and controls processes, data integrity/accuracy, issue resolution, and a strong appreciation of contact center performance management methods, strategies, and end user interfaces & experience design.

**Job Responsibiities**:

- Review and research issue tickets while providing well documented analysis and results
- Query databases to identify performance data results that will aid in accurate reporting, configurations, issue resolution, and customer experience.
- Ensure analytics steps are accurate through attention to detail and supporting the team with understanding process requirements and achieving goals.
- Participate in ongoing strategy planning sessions to ensure delivery targets are delivered and managed against data integrity and regulatory governance mandates.
- Oversee and manage ongoing business practices to provide Performance Excellence solutions for strategic reporting
- Develop relationship with business stakeholders to help facilitate and translate business requirements to technology partners.
- Identify and perform root cause analysis on process breaks, strategy enhancements and implement solution
- Continuously develop skills to provide best-in-class customer experience and accurate performance metric results
- Decision access requests in line with established guidelines
- Oversee, create, and manage complex data processing workflows using a variety of different data workflow and automation tool sets.

**Required qualifications, capabilities, and skills**:

- Knowledge of effective project management and Agile development
- Knowledge of Contact Center and Back Office functions and dynamics
- Ability to consult and collaborate with others on solutions and cross impacts
- Ability to adjust approach when necessary, in light of new findings, to ensure appropriate focus and coverage
- Proven competency in analyzing business data
- Demonstrates strong understanding of data modeling concepts to help build and interpret data workflows.
- Excellent analytical, problem solving, and time management skills
- Experience in workflow analysis and documentation
- Outstanding communication and presentation skills
- Strong teamwork and client management skills
- Strong testing experience and discipline
- Identifies internal process opportunities and initiate strategic plans
- Develops recommendations to strengthen internal controls and improve operational efficiency
- Utilizes knowledge of business to level set the issues and escalate as appropriate
- May conduct various ad hoc projects

P**referred qualifications, capabilities, and skills**
- Experience creating data visualizations through Tableau is a plus

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used d